Refund & Exchange Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return please ensure you include your full name, order number, and the email address used to place the original order.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refund, or only partial refunds, may be offered. These can include, but not be limited by, the following:

  • Any hot selling item that stock was held for a customer and is now past selling window due to advertising campaigns finishing or seasonal use.
  • Any item not in its original condition, missing parts, or damaged through use by customer.
  • Any item that is returned more than 30 days after delivery without prior permission from Waypoint.
  • Any item where order or delivery issues were due to customer error
  • Free promotions
  • A 10% restocking fee for orders returned 

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, please check your bank account again. Financial institutions can be slow and your patience is appreciated.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund, please contact us at
    support@waypointstore.com

    Sale items
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@waypointstore.com

    Return Shipping Address is:
    1138 Edgewood Avenue South, Jacksonville FL 32205

    Can I Change My Shipping Address For The Order?
    We cannot guarantee that edits can be made. Make sure to double check your order and shipping address before placing your order. If you notice a mistake after your order is placed, please email us right away, and we will check to see if we are able to edit your information prior to shipment.

    My Address Was Incorrect And Now My Order Is Being "Returned to Sender."
    If an item is returned to sender, due to an incorrect or undeliverable address, your order will be refunded minus the original shipping costs when we receive it. There will also be a 10% restocking fee. We are not able to reship items returned to us in this manner, a new order must be placed.

    Shipping
    To return your product, you should mail your product to:

    1138 Edgewood Avenue South, Jacksonville FL 32205

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Policy for orders that USPS Tracking shows as delivered but the customer has not received.
    Please verify that the address you entered as your shipping address is correct.

    Please check with other family members to make sure someone else didn't bring it in.

    Please call your post office with your tracking number and request they confirm their tracking information is correct.

    If USPS confirms that their tracking is, to the best of their knowledge, correct, then a theft report must be filed with the US Postal Inspector so the loss can be researched.
    https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx

    We require the completed report from USPS via the customer to continue.

    Once we have a report from USPS and the Postal Inspector, if your package still is not found, we will re-ship your item, or if it is no longer in stock, we will issue a refund.

    Please take note**

    Returns or Exchanges for Free Promotions

    Because Free Promotion items are free of charge, we cannot provide any refunds or exchanges for these items. Please do not ship Free Promotions products to our office. We cannot refund you for the shipping charges that have already been incurred to ship your product, nor can we exchange your product, without incurring further shipping costs to you. Please feel free to take advantage of our Free Promotion items while they are still available, and issue a new order. Please note that we do not accept refunds or exchanges for Free Promotion products unless the product is damaged or defective. Please do not ship back Free Promotion products back to our office.

    Thank you for shopping with us!